FAQ

WHEN WILL YOU SHIP OUT MY ORDER?

Orders are processed within 3 working days for ready to wear products, 7-14 working days for personalized items including shoes with add on and minimum 4 weeks for custom made shoes. For orders placed on weekends and Public Holiday, they will be processed on the next working day. Estimated delivery times are provided on the product page of your chosen item.Do expect some delays in fulfillment of orders and delivery during Public Holidays and Seasonal Sales. We shall aim to have your orders shipped out as soon as possible. Please note that these are guidelines and you will be updated once the order has been shipped.


HOW DO I PLACE AN ORDER?

Simply follow these steps:

1. Login to www.funnymini.com

2. Shop by browsing through any of our products and view more details on each product page.

3. Add your chosen size to your shopping bag by clicking on the ‘ADD TO CART’ button.

4. Review the items you have selected by clicking on the ‘YOUR CART’. To delete an item from your shopping bag, click on the ‘-‘ button next to the item.

5. To finalize your purchases, click ‘CHECKOUT’ and follow the instructions to complete your payment.

If you are interested in an item which is not available online, you may contact us via email or call, and we will try and locate the product for you in one of our outlets and arrange a mail order purchase – subject to availability. Please note that we require an additional 7 days to get the item out to you upon confirmation.


WHICH PAYMENT METHODS ARE ACCEPTED?

Online Banking – Maybank2u.com, CIMB Clicks, Hong Leong Connect, Bank Islam, PBe, Alliance Online, RHB Now and FPX

All major Credit Cards – Visa and Mastercard

Debit Cards

Paypal

E-Wallet – Boost, Grab Pay, MAE by Maybank and MCASH


CAN I AMEND MY DELIVERY ADDRESS ONCE THE ORDER HAS BEEN PLACED? 

We do not encourage any amendments of details once order is placed as it may cause unwanted delays. However, depending on the status of your order, we may be able to amend your shipping details.

Once your order has been shipped, we are unable to make any amendments to the address.


HOW CAN I TRACK THE DELIVERY OF MY ORDER?

As soon as your order is dispatched, we will send you a confirmation email along with your unique tracking number. You may use this number to track your order online.


WHAT IS YOUR ONLINE RETURNS POLICY? 

Returns are accepted if returned within 14 days of receipt (for local and international orders) in exchange for Gift Card only.

Only items that are in its original condition; unworn, unwashed and in its original packaging with label still attached can be returned.

Items that are damaged from wear and tear are not considered to be faulty.

For returns, customers are advised to notify us first at fujianjinyin@126.com by quoting the order number and product details.

Returns are accepted in exchange for Funnymini’s Gift Card only.

All returns will be thoroughly inspected in accordance with our Returns Policy before we proceed further. We do reserve the right not to allow the return of products or refund of any transactions although the condition above is met.

If you would like to exchange to a different item altogether, we will first refund you in the form of gift card and you may place a new order for the item.

Personalized items, water bottles, face masks, clearance, sales items, gift cards, gift box and other gift items are non-returnable and non-exchangeable.

We aim to process all returns within 5 working days of receiving your parcel. Whilst it may be sooner, please allow up to 7 working days during sale periods.


The management reserves the rights to reject any returns/refunds at our discretion.